General Information

Business Unit: Head Office

Department: Head Office - Business Services

Description and Requirements

The purpose of the role is to lead the Junior Adventures Group (consisting of our brands, Helping Hands and OSHClub) Customer Accounts services team, so that efficient and effective account services are provided to external stakeholder groups. This ensures revenue is collected and processed daily and outstanding debt is kept to a minimum. 


You will be responsible for leading a team including rostering, recruitment, planning and performance reviews. Your role will require strengths in multi tasking, project management and continuously developing process improvements. You will ideally be able to demonstrate experience in high volume, fast paced environments where your ability to prioritise and use your own initiative have come to the fore. In addition, periodic reporting is a key element of your role and attention to detail is critical.

As a proven Customer Service professional you will be comfortable leading a team that works on a rotating roster Monday to Friday. If you have gained experience within either a schools or educational based organisation this would be highly advantageous although not essential. 

In return you will be working for a highly values based organisation where kids and our customers are at the forefront of everything we do. 

For further information please feel free to contact Rohan McMaster, Talent Acquisition Manager on 0455 097 745 or apply now.